Return & Refund Policy

At Thrive Collective, we care deeply about your satisfaction and want every customer to feel valued. If you’re not happy with a purchase, please contact us and we’ll do our best to make things right.

Returns

We currently handle returns on a case-by-case basis. If you received a product that was damaged, defective, or not what you expected, please reach out within 14 days of delivery at [email protected]. We’ll work with you to find a reasonable solution.

Refunds

Refunds are not automatically guaranteed but may be offered depending on the situation. We evaluate each request individually and may provide a replacement item, store credit, or a refund at our discretion. If a refund is approved, it will be issued to your original payment method and typically processes within 5–10 business days.

Return Shipping

If a return is authorized, we’ll provide you with instructions. In most cases, return shipping costs are the responsibility of the customer unless the item was received damaged or in error.

Questions?

We're here to help. Please contact us anytime at [email protected] with any concerns or questions. We want you to feel confident shopping with us.

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